Refund policy

Refund Policy

Due to the perishable nature of flowers and custom floral design, all sales are final and we do not offer refunds or returns once an order has been delivered or picked up.

If there is an issue with your order, please contact Bri’s Floral Studio within 24 hours of delivery and include a photo of the arrangement. Each concern is reviewed on a case-by-case basis. When appropriate, we may offer a replacement arrangement or store credit at our discretion.

Refunds will not be issued for:

• Changes of mind

• Recipient availability or refusal

• Incorrect delivery information provided at checkout

• Natural variation in flower color, size, or bloom stage

• Flowers not cared for according to provided instructions

Orders canceled with less than 48 hours’ notice prior to the scheduled delivery or pickup date are non-refundable, as flowers are sourced and prepared specifically for each order.

Bri’s Floral Studio reserves the right to substitute flowers of equal or greater value based on seasonal availability while maintaining the overall style and color palette of the design.

Holiday & Special Event Orders

All holiday and special event orders (including but not limited to Valentine’s Day and Mother’s Day) are final sale and cannot be canceled, refunded, or modified once placed.

If you have questions about this policy, please contact us before placing your order.